1. Introduction

Welcome to TravelPassNG, an application developed by Easi Technology Software and Services Limited. A Registered software company, offering software as a service. By downloading or using the app, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using the app.

2. App Description

TravelPassNG enables users to purchase transport-related tickets for private and public transportation in Nigeria. The app also promotes local businesses and events to connect communities. The TravelPassNG app is not a government agency and does not represent a government agency, we are offering software as a service to transport operators and managers looking to improve or digitize their ticketing process, to make it seamless for their passengers.

3. Use of the App

Eligibility: Users must be at least 18 years old or have parental consent to use the app.
Account Registration: Users must create an account to purchase tickets. You are responsible for maintaining the confidentiality of your account information.
Prohibited Activities: Users may not engage in any unlawful activities, interfere with the app’s operation, or infringe on the rights of others.

4. Ticket Purchases and Validation

Purchasing Tickets: Users can purchase tickets for various transportation services in Nigeria via the app. All sales are final and non-refundable.
Validation: Tickets must be validated when boarding. Activated vehicles will have hardware ticket validators to check the validity of tickets.

5. Payment

Methods: Payment for tickets can be made through the app using the available payment methods.
Security: We employ measures to ensure the security of transactions; however, we are not liable for unauthorized access to your account.

6. Community Engagement

Promotions: The app may feature promotions for local businesses and events in Nigeria. Users are encouraged to engage with these community activities.

Language Accessibility

In our commitment to an inclusive and user-friendly platform, TravelPassNG is actively translating app features into various Nigerian languages. This effort helps us serve passengers from diverse linguistic backgrounds. Currently, you can access several key functions in Hausa, and we plan to expand translation support over time to reach even more communities. By prioritizing language accessibility, we hope to empower everyone—regardless of their preferred language—to comfortably navigate our services, purchase tickets, and enjoy the TravelPassNG experience.

7. Limitation of Liability

Easi Technology Software and Services Limited is not liable for any direct or indirect damages arising from the use of the app or inability to access the services.

8. Changes to the Terms

We reserve the right to modify these terms at any time. Users will be notified of significant changes through the app. Continued use of the app signifies acceptance of the revised terms.

9. Contact Information

For support or inquiries, users can contact us through the app’s support feature or via email at support@travelpassng.com.

Passcode on TravelPassNG App

TravelPassNG offers an optional passcode feature designed to streamline your travel and community activities on our platform. This passcode is a single code that can be converted into a secure QR code whenever you need to board a bus or engage with other TravelPassNG functions (such as event admissions or partner offers). By using your passcode, you avoid repeated ticket purchases or manual identity checks—making your experience more convenient and efficient.

Optional and Not Required
It is important to note that having a passcode is not mandatory for traveling with any partner operator advertised on the app or for using the buses in general. You are free to enjoy TravelPassNG’s services without creating or using a passcode. If you do choose to generate one, you retain full control: you can update it, reuse it, or discontinue using it at any time.

Data and Privacy
Your passcode is linked to your TravelPassNG account for identification purposes only. We do not share your details externally, nor do we sell or disclose user information to third parties without your explicit consent. The sole aim of storing your passcode is to protect your identity, expedite ticket validation, and enhance your overall experience. We maintain industry-standard measures to keep it secure and confidential.

Usage and Responsibility
By creating a passcode, you acknowledge it is your responsibility to keep the code safe. If you lose or suspect unauthorized use of your passcode, please notify us promptly. TravelPassNG app is not liable for any issues arising from unauthorized access due to user negligence in protecting their passcode. Additionally, while the passcode simplifies travel and event participation, you are free to board or purchase tickets through other available methods if you do not wish to use or retain a passcode.

Should you have any questions about the passcode, its operation, or our data practices, please get in touch with our support team for further clarification.

Contact us

We’re here to help make your travel experience as smooth as possible. We do our best to respond within 48hours.